How do I unlock my account? Joel July 19, 2018 03:20 Follow If your account is locked call us on 1800 640 811 Monday - Friday 9am - 5pm AEST or you can email us at firstname.lastname@example.org and our customer service team can help. Related articles How can I contact City Beach Customer Service? How do I find my nearest retail store? How can I change or cancel my order after purchasing? What is Afterpay? Is it safe to use my credit card on your site? Comments 0 comments Article is closed for comments.