How do I unlock my account? If your account is locked call us on 1800 640 811 Monday - Friday 9am - 5pm AEST or you can email us at firstname.lastname@example.org and our customer service team can help. Related articles How can I contact City Beach Customer Service? How do I change my account password? How do I find my nearest retail store? Is it safe to use my credit card on your site? How can I change or cancel my order after purchasing?