My order hasn't arrived yet, what should I do?

If your order hasn't arrived yet, the first step would be to check the tracking details for your order. 

If this doesn't seem to be moving and its past your expected delivery date please let us know as we will then get in touch with our shipping provider to investigate further. 

Investigations can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.

You can contact the Customer Service Team on 1800 640 811 Monday - Friday 9am - 5pm AEST or you can email us at customerservice@citybeach.com.au for further assistance.