Online orders paid with Debit/Credit Card or PayPal
You can return online purchases at our retail stores for a refund, exchange or have the money put onto a gift card.
Online orders paid with Gift Cards
You can return online purchases placed using Gift Cards for an exchange or have the money put onto a new Gift Card.
Online orders paid with AfterPay/ZipPay
You can exchange online purchases paid with AfterPay/ZipPay for product of the same or higher value, you cannot receive a refund for an online AfterPay/ZipPay purchase in a retail store.
If you would prefer a refund for an online purchase paid with AfterPay/ZipPay, please follow the online returns process here:
- Send online purchases back to us within 30 days from the date you received your order.
- We can only accept goods in original condition with tags attached.
- You must include the packing slip we sent you as well as the printed, completed Return Request Form ( download the form here).
- Please post the parcel to our E-store Returns Department:
- City Beach E-Store Returns
PO Box 2399
Once your return has been received, we allow 1-3 business days for the refund process to be completed.