If you have chosen to get an instant refund* through Refundid© for an instant refund*, you will be refunded directly to your bank account as soon as the return is lodged.
If you’ve chosen to get a standard refund, once your return has been received, we will issue you with a refund back into your original payment method within 3 business days. If you paid via a City Beach Gift Card, we will send you a new Gift Card via email for the value of your return.
For details on how to book a return online, please select your country below -
Please note, OpenPay refunds are unable to be processed back into the original payment method. Please book your return via Refundid.