If your promotional code is not working, ensure you have checked the terms and conditions for that particular promotion on our Promotional T&Cs page.
There are a few reasons for why a promo code may not have been applied during your transaction:
1/ Sale products and some selected full priced items are excluded from the promotion, please check your cart and ensure the items you have added are applicable full priced items only:
"All promotions, unless stated otherwise, exclude sale items, lay-bys, gift cards, deal marked product, surfboards, paddleboards, scooters, skateboards and skate hardware, roller skates, selected black & white Vans Old Skool and Ward shoes and the following brands: Ray Ban, GoPro, Garmin, Impala, Evolve Skateboards. If a promotion code (or coupon) is not advertised on a banner or unless stated otherwise, any and all, single-use promo codes are not in conjunction with any other offer."
2/ You may be using two codes at a time. Unfortunately you are unable to apply two promotional codes during the one transaction.
3/ You are purchasing from the international website. Unfortunately, all promotional codes are valid for the Australian website only, and are not applicable to international orders placed outside of Australia.