The information in this article is for our AU site.
If your promotional code is not working, ensure you have checked the terms and conditions for that particular promotion on our Promotional T&Cs page.
There are a few reasons for why a promo code may not have been applied during your transaction:
1/ Sale products and some selected full priced items are excluded from the promotion, please check your cart and ensure the items you have added are applicable full priced items only:
"All promotions, unless stated otherwise, exclude sale items, lay-bys, gift cards, deal marked product, surfboards, paddleboards, selected black & white Vans Old Skool and Ward shoes and the following brands: Hydro Flask, Ray Ban, GoPro, Garmin, Evolve Skateboards."
2/ You may be using two codes at a time. Unfortunately you are unable to apply two promotional codes during the one transaction.
3/ You are purchasing from the international website. Unfortunately, all promotional codes are valid for the Australian website only, and are not applicable to international orders placed outside of Australia.