If you haven't paid for your order yet, you can remove items from your bag by clicking on the bin icon next to the item in Your Bag or the quick view cart.
Once you have checked out and paid for your order, unfortunately we are unable to change or add items, however we can try to cancel your order or item/s prior to dispatch.
Please keep a few things in mind:
1. We cannot guarantee that the item/s you ordered will still be in stock if we cancel your order
2. The refund can take up to 3 business days to appear in your account
If you would like to take this option, please let us know as soon as possible by calling us or contacting us via live chat. We operate between the hours of 9AM-5PM AEST Monday to Friday. If the order has been finalised before we hear back from you, then it may no longer be possible to cancel your order.
Once you receive your items, you do have a few options with returning them, by either taking them in store or sending it back to our online store. For more details on how to return products, please go to our Returns and Exchanges page at the bottom of our home page.