Once you place an order with us, you'll receive an email to let you know that we have received your order and that it is being processed. Once your parcel has been picked up by the carrier, it will depend on your chosen shipping method as to how long it will take to arrive. Once you receive your tracking information from Shippit via email, click here and enter your tracking number to see where your parcel is and when it'll be delivered.
AUSTRALIAN ORDERS
| Shipping Methods | Shipping Times | Costs |
| Express |
Metro 1-4 business days Regional/Rural 1-7 business days |
$13.99 |
| Standard |
Metro 2-10 business days Regional/Rural 2-13 business days |
$10.99 or $2.00 for orders over $90 |
| Bulky & Flammable |
Metro 2-10 business days Regional/Rural 2-17 business days |
Refer to Bulky & Flammable Shipping |
INTERNATIONAL ORDERS
| Shipping Methods | Shipping Times | Costs |
| New Zealand | 3-7 business days | $9.99NZD or free for orders over $99NZD |
| United States | 3-10 business days | $8.00USD or free for orders over $60USD |
| United Kingdom | 3-8 business days |
£5 or free for orders over £50 |
Customs and Duties: Please note taxes and duties may be charged for UK orders.
It is the customers responsibility to pay for all applicable customs and import duties and fees even if you refuse the shipment upon delivery. These fees are not included in your order total and must be paid in order for your parcel to clear customs. Duties and taxes may be payable on all orders, however they will be required on orders over £135. If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.