The information in this article is for our AU site.
City Beach will gladly give you a refund if you change your mind about a purchase. This includes full priced and sale product. Change of mind purchases can be returned within 30 days from the original transaction date, along with the original proof of purchase.
Change of mind returns will only be accepted if the item is in original packaging (eg. Shoe box), unworn, unwashed, and the tags are still attached.
Items discounted with a faulty reason code cannot be returned for the original fault specified or for change of mind.
For hygiene reasons we do not accept change of mind on underwear, pierced jewellery or swimwear where the hygiene strip has been removed.
Where goods are faulty, wrongly described, different from the sample shown or do not do what they are supposed to so, you can choose between a refund, exchange or credit.
City Beach reserves the right to have your item returned to the supplier to be assessed, if deemed necessary.
Online Buy Now Pay Later purchases can only be refunded through our Online Store. Online Buy Now Pay Later transactions can be exchanged in store for equal or greater value. Please note, OpenPay refunds are unable to be processed back into the original payment method. Please book your return via Refundid.
City Beach refund policy in no way limits your rights under Australian Consumer Law.