Yes, you can exchange online purchases in our retail stores if you need to get a different size, colour or style. If you have paid with AfterPay for an online order, you are only able to exchange in a retail store for a product of the same value or higher, and pay the difference.
Articles in this section
- What if the item I received is not what I ordered?
- How will I be refunded?
- I would like to speak to someone about returning my order, who do I contact?
- Can I return items I have purchased In-store back to the Online store?
- If I've bought items from the City Beach online store can I return/refund them at the City Beach retail store?
- If I've bought items from the City Beach online store can I exchange them in the City Beach retail store?
- How should I package my goods that I'm returning?