If for any reason you don't love what you've bought from us online, we've made our returns process super easy to follow! You can return any product/s for change of mind within 30 days of purchase. All we ask is that all products you are returning are in their original condition, clean and with tags attached.
- Fill out the Return Request Form that you received with your parcel and ensure you include your order number. Alternatively; Download this Returns Form.
- Reuse the original packaging and ensure your product/s in their original condition, clean and with tags attached, together with these documents into a protected parcel (to avoid damage during transit).
- Create a return label via our Return Portal or post the parcel to our Online Returns Department:
City Beach E-Store Returns
PO Box 2399
- Once the requirements of the returns policy has been met, please allow up to 3 business days for your refund to be processed back into your original payment method.
Please note that you will need to cover the shipping costs for your return parcel. If using our Return Portal the cost will be $8.95. City Beach is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.
If you wish to exchange your online order, please place a new order for any new product/s straight away to avoid missing out. Afterwards, please follow the steps listed above for a refund on your original order.