No need to panic! Delays can occasionally occur due to various reasons that may impact courier networks.
The first step would be to check up on the tracking details of your order and check if the parcel has exceeded our expected delivery times. Please refer to our Shipping & Handling page for further information.
If our delivery times have passed and your order doesn't seem to be moving, this is something our Customer Service team can escalate with the courier for further investigation*!
To submit a request, please click HERE; or you can reach out to us over live chat!
*Please keep in mind that although investigations are generally completed by couriers within 1-5 working days, we advise to allow up to 10 business days for an outcome to be received.