The information in this article is for our AU site.
We are happy to exchange or return your product/s for change of mind within 30 days of purchase. All we ask is that all products you are exchanging are in original condition with all tags attached, intact packaging, and your proof of purchase is included. A refund will be processed for the order into your original payment method (excluding shipping costs).
You can take your product/s into any of our City Beach retail stores and get a refund, exchange or have the funds put onto a City Beach Gift Card. Unfortunately, in-store refunds and gift cards are not applicable for online Buy Now Pay Later orders.
You can send your product/s back to our online department for a refund back into the original payment method. Please note, OpenPay refunds are unable to be processed back into the original payment method. Please book your return via Refundid.
As we do not do straight exchanges at the online store (it’s a refund and re-order process) you can re- purchase whenever you would like on the site. We recommend you order quickly to avoid disappointment.
For further information on returning to the online department, please refer to the Online Returns & Exchanges section of our Returns & Exchanges page.