We are sorry to hear you are having issues checking out with us!
In most circumstances, simply switching to a different device or browser should fix most issues.
Having issues paying via Card?
What we would recommend to do is to try and check out as a guest on PayPal using your card. Please note if you would like to take this option, you will not be required to create a PayPal account. Once the PayPal portal opens, underneath the login section, there will be a button to pay via card.
Having issues paying via Gift Card?
When using a City Beach Gift Card on our website, you just need to enter the Gift Card number (starting with '60') and the pin in the "Got a Gift Card?" section at checkout. Please note, Gift Cards with multiple retailers, such as Ultimate Teens, can not be used online and can only be used in-store.
Promo Code not working?
If your order is not being discounted when entering a promotional code, ensure you read through the promotional T&Cs. To view the full list of T&Cs, click on the Promotional Terms & Conditions link at the bottom of our website.
If you are still having troubles, please reach out to our team via Live Chat or email and they'd be happy to assist.