We are sorry to hear you are having issues checking out with us!
In most circumstances, simply switching to a different device or browser should fix most issues.
Having issues paying via Card?
What we would recommend to do is to try and check out as a guest on PayPal using your card. Please note if you would like to take this option, you will not be required to create a PayPal account. Once the PayPal portal opens, underneath the login section, there will be a button to pay via card.
Having issues paying via Gift Card?
When using a City Beach Gift Card on our website, you just need to enter the Gift Card number (starting with '60') and the pin in the "Got a Gift Card?" section at checkout. Please note, Gift Cards with multiple retailers, such as Ultimate Teens, can not be used online and can only be used in-store.
Promo Code not working?
If your order is not being discounted when entering a promotional code, ensure you read through the promotional T&Cs. All promotions, unless stated otherwise, exclude sale items, lay-bys, gift cards, deal marked product, surfboards, paddleboards, selected black & white Vans Old Skool and Ward shoes and the following brands: Ray Ban, GoPro, Garmin, Evolve Skateboards. Click here to view the full list of T&Cs.
If you are still having troubles, please reach out to our team via Live Chat or email and they'd be happy to assist.