If you have chosen to get an instant refund* through Refundid© for an instant refund*, you will be refunded directly to your bank account as soon as the return is lodged.
If you’ve chosen to get a standard refund, once your return has been received, we will issue you with a refund back into your original payment method within 3 business days. If you paid via a City Beach Gift Card, we will send you a new Gift Card via email for the value of your return.
For details on how to book a return online, please select your country below -
Australia
New Zealand
The United States of America
The United Kingdom
Please note, OpenPay refunds are unable to be processed back into the original payment method. Please book your return via Refundid.