Please note Refundid is only available for AU and US orders. Refundid is not available for orders paid partially or fully via Gift Card.
What is Refundid?
Refundid© provides shoppers instant refunds* for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid© to get your refund before you’ve even sent back your items. With Refundid© your refund appears in your account in under 60 seconds.
How do I get a refund using Refundid?
All you have to do is set up a Refundid account and follow Refundid's simple 4 step process!
For AU returns, click here!
For US returns, click here!
When can I expect my refund?
Within 60 seconds of submitting your return via the Refundid portal! If your refund is not received within this timeframe, please reach out to Refundid via email@example.com
Where is my refund?
Check your nominated bank account used to create your Refundid account. With Refundid you will always receive your refund instantly into your connected account. If you need some help processing or finding your refund, don’t hesitate to contact Refundid directly on firstname.lastname@example.org.
Can I use Refundid if I purchased my order with a buy now pay later service, like Afterpay or Zip Pay?
Absolutely! You can still receive an instant refund with Refundid if you originally purchased your item with a Buy Now Pay Later (BNPL) service.
After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL provider. Please note, when using Refundid your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is sent by Refundid.
When do I need to return my items?
You have 7 days to post your return. If your return tracking has not updated within 7 days, Refundid will reverse the instant refund they have paid out to you.
How can I cancel my refund?
If you enter incorrect details when you’re processing your refund and/or you’d like to cancel your refund after it’s been issued to you, you will need to contact Refundid directly on email@example.com.
Please note all refund cancellations via Refundid incur a $1 fee and can take up to two business days to finalise.
How much does return shipping cost?
We offer a flat-rate shipping fee of $9.99 for returns made via Refundid.
Have more questions? Please click here to be taken to Refundid's direct FAQ page.