If you have not received your order confirmation email, please check your junk and spam folders.
Alternatively, if you log into your City Beach online account and head to 'My Orders', you will find a copy of your order number and order summary if you click on “View Order”. This can be used when making a return in-store or online.
If the above steps do not work, please reach out to our Customer Service team via Live Chat or email for further assistance. In most cases there may have just been a typo on the email address at checkout. When contacting the team, please ensure you provide your first and last name, email and payment details so they can locate your order.
If the above steps do not work, please reach out to our Customer Service team via Live Chat or email for further assistance. In most cases there may have just been a typo on the email address at checkout. When contacting the team, please ensure you provide your first and last name, email and payment details so they can locate your order.