If for any reason you don't love what you've bought from us online, we've made our returns process super easy to follow! You can return any product/s for change of mind within 30 days of purchase. All we ask is that all products you are returning are in their original condition, clean and with tags attached.
Please note, we are unable to process exchanges, we operate under a refund and re-order process. You are welcome to repurchase from the online store at any time however we recommend reordering quickly to avoid disappointment.
For details on how to book a return from the NZ, click here.
For details on how to book a return from the US, click here.
For details on how to book a return from the UK, click here.
For all orders delivered outside of the US, UK and NZ you are responsible for the full cost of the return to our Australian Warehouse. You are also responsible for ensuring the items are returned to our warehouse in the condition they were received in, we are not responsible until they reach us.
Send your parcel via your preferred postal service, we recommend a tracked service to ensure that the parcel arrives to us safely.
City Beach E-Store Returns
PO Box 2399
Mansfield QLD 4122
Australia
Once your parcel has been delivered to us and the requirements of our returns policy have been met, please allow up to 3-5 business days for your refund to be processed back into your original payment method.
City Beach is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs and any duties paid for your order won’t be eligible for a refund.